Privacy Policy

Last Updated: January 2025

At SWING WIND INFO TECHNOLOGIES PVT LTD ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company name, employment history
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment card details (processed through secure third-party payment processors)
• Communication Data: Messages, inquiries, feedback, and other communications you send to us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Cookies and Tracking Technologies: See our Cookie Policy section below
• Location Data: General geographic location based on IP address

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Business partners and service providers
• Social media platforms (when you interact with us through social media)
• Public databases and government sources

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to your inquiries, send updates, and provide customer support
• Business Operations: To process transactions, manage accounts, and fulfill contractual obligations
• Marketing: To send promotional materials, newsletters, and marketing communications (with your consent where required)
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Analytics: To analyze usage patterns, improve user experience, and conduct research
• Security: To protect against fraud, unauthorized access, and other security threats

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal bases:

• Consent: When you have given clear consent to process your data
• Contract Performance: To fulfill our contractual obligations to you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For our legitimate business interests, such as improving services and preventing fraud

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Payment processors
• Email and communication services
• Analytics and marketing platforms
• Customer support services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent illegal activities
• Ensure user safety

4.4 With Your Consent

We may share your information with your explicit consent for specific purposes.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

6.1 General Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Withdrawal of Consent: Withdraw consent where processing is based on consent

6.2 GDPR Rights (European Users)

If you are located in the EEA or UK, you have the rights listed above under the General Data Protection Regulation (GDPR). To exercise these rights, please contact us at privacy@swingwind.com.

6.3 CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

California residents may submit requests by emailing privacy@swingwind.com or calling us at our contact number.

6.4 India-Specific Rights (Digital Personal Data Protection Act, 2023)

If you are located in India, you have the following rights under the Digital Personal Data Protection Act, 2023:

• Right to Access: Obtain information about your personal data
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of personal data
• Right to Grievance Redressal: File complaints with the Data Protection Board
• Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity

To exercise these rights, please contact our Data Protection Officer at dpo@swingwind.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer data from the EEA or UK to other countries, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

10. Children's Privacy

Our services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided your email)
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: